Top 9 Most Reliable Laptop Brands And Failure Rate Comparison

Updated: November 12, 2019 / Home » Hardware and Gadgets Reviews

There is a saying, if you pay peanuts, you get monkeys. Just like everyday consumer goods, the cheaper it is, the lower the quality. Some may argue Google Android phones offer better specification than Apple yet retain the same quality. Just look around, have you seen any android phone older than 4 years? Apple smartphones on the other hand last longer as they are build with higher quality with the goal of making money via their subscription fees.

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It is hard to compare a product based on their specification alone. For instant, an iPhone’s 3000 mAh battery does not have the same quality as an Android 3000 mAh battery. The material may differ, so does the number of rechargeable cycles. The only way to know the overall product quality is to look at the average failure rate against similar competitors within the same industry.

The Most Reliable Laptop Survey, Best Netbook Reliability Comparison

Of all the laptop brands in the market, which is the most reliable and comes with the lowest failure rate? According to Consumer Reports, Apple stands out as being the most reliable laptop brand. Microsoft, on the other hand, is less reliable than most other brands.

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Missing in the list are sub brands or smaller brands such as Razer, Alienware, Predator and etc. These brands tend to have higher reliability than their parent companies’ product. Thus, gaming laptops are worth the price for the reliability, but in term of performance, they are overkill for daily task such as surfing the web, word processing and photoshopping.

The Most Reliable Laptop Survey, Best Netbook Reliability Comparison

However, if you are looking for an industrial grade laptop, not those for the average consumer, Panasonic’s Toughbook and Toughpad tablets rarely fail. In fact, Panasonic mobile computers and tablets are nearly ten times more reliable than standard business laptops and tablets. Their laptops and tablets are designed to be use in a really harsh environment.

Computers And Laptops After Sales Service

Apart from reliability, the after sales service is equally important too. I’ve owned a great number of computer brands, such as Acer, Asus, Dell, and Sony. My Dell PC failed during the first year and Dell immediately replace the part, no question asked. Sony did the same thing too when the hard disk failed. My Acer laptop died on the 3rd year, right after the warranty expires.

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Planned Obsolescence

Planned obsolescence, or built-in obsolescence, in industrial design and economics is a policy of planning or designing a product with an artificially limited useful life, so it will become obsolete (that is, unfashionable or no longer functional) after a certain period of time.

No company will admit they have this policy, but we can observe this from a products’ average failure rate and the company’s sincerity in fixing it by making available parts required to fix it. This is why I am a huge fan of Japanese products and also Apple. Products are not merely hardware, Apple on the other hand is known for updating their 4 or 5 years old iPhone with the latest OS. As for parts, it is easy to find spare parts for most Japanese brands.


58 Comments

  1. Gravatar

    One of the most consistently reliable laptop manufacturers wasn’t even included in the survey – Fujitsu, who generally beat everyone on this list.

    • Gravatar

      Source? I can pull facts out of my ass as well…

      • Gravatar
        GeckoFly [ Reply ]

        The source is in the article, read carefully. Here is the link again: https://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

        • Gravatar

          Chris=owned

          • Gravatar
            lol

            Its 2009 data. Just saying

          • Gravatar
            Geckoandfly

            True, the data is somewhat old. I hope the readers take it as an advice, not a guide. Anyway, based on my experience, Sony appears to be doing quite well for me. I’ve been using the same Sony everyday for 12 hours per day for 4 years. Of course, it have to be the top model from Sony, not the lower end model.

          • Gravatar
            Carlos

            Geckoandfly I’ve been using a Sony for +10 years with amazing performance and reliability. Now I finally broke it and I need a new one, but I’m afraid Sony doesn’t produce laptops anymore. Any suggestion?

          • Gravatar
            Ngan Tengyuen

            Asus is good. Dell, it depends, their XPS line is of higher quality.

        • Gravatar

          The article does not mention Fujitsu at all, so of course it is accurate to say that they “were not even included in the survey.” However, the claim that they are “one of the most consistently reliable laptop manufacturers” who “generally beat everyone on this list” is still unsourced.

      • Gravatar

        you’re a dumb a”kjk”………………..and ignorant….

    • Gravatar
      Lee P. [ Reply ]

      I think Fujitsu pulled out of low price computer market and only focus on high price industrial computer market just like IBM. I do miss their computers but I believe they only have a very few laptop models for heavy duty computing now. Fujitsu is IBM equivalent of Japan and they no longer seem to offer products for light usages.

      • Gravatar
        Ngan Tengyuen [ Reply ]

        It is just the nature of businesses, the same thing is happening to smartphones now, gone are Nokia, Motorola, Simens, Alcatel, Sony, Panasonic and soon LG, Samsung… all will be replaced by more affordable Chinese make.

  2. Gravatar
    Andreas [ Reply ]

    Source? I can pull facts out of my ass as well…

    • Gravatar
      GeckoFly [ Reply ]

      @Andreas – visit the link, i did not came up with the info by myself.

      • Gravatar

        machine or any mechanical things normally got problem

  3. Gravatar

    HP is the worst laptop. My laptop start to create problem with its sound card right when its warranty finished

    • Gravatar

      Sigh… Just because you had a negative experience doesn’t automatically make it a shitty product.

      I can bet my little finger that your top favourite brand has examples of products failing shortly after losing warranty…

  4. Gravatar
    Qassimy [ Reply ]

    Congratulations.. ASUS !!
    I think the next years for ASUS,
    I prefer it, u can depend on it !!

  5. Gravatar
    shaboinkin [ Reply ]

    Every single HP I have come across broke someway or another at least once.

    • Gravatar
      Glyberg [ Reply ]

      So does all HPs i come across. Mostly heat and buttons breaking.

      • Gravatar
        Travis Calder [ Reply ]

        The only HP I have ever owned, the webcam literally never worked. It gave me small electrical shocks on my left wrist for the first 6 months of owning it. There are large cracks in several places on the case from what I consider normal use.

        Best of all? The cord was designed horribly, frayed, and caught on fire. Luckily I found a cheap Rocketfish universal – a programmer can’t be without a laptop.

        Avoid HP like the fricking plague, seriously.

  6. Gravatar
    Kieran [ Reply ]

    Doubt this is an accurate survey, Lenovo thinkpads have almost bulletproof reliability.

    • Gravatar

      It’s not a survey; this is reporting real-world warranty usage.

      I believe SquareTrade mainly handles consumer systems, which would explain the results. Business laptops tend to prioritize reliability. Cutting corners won’t help your margins when you’re constantly supporting businesses that ordered hundreds or thousands of your laptops.

    • Gravatar

      HP is not reliable anymore. As well as Asus (ever was?). Also HP service in Poland is/was also a joke. No more HP.

  7. Gravatar
    Tom Van Lint [ Reply ]

    This article is warmed up stuff from November 2009 !
    Look at the origin of the graph, if you don’t believe me.

    You can simply not compare Laptops that were 3 years old in November 2009 with those that are on the market right now.
    I also wonder why somebody that spends a lot of money on a high end laptop would care if it still works after 3 years. By then he has most likely already replaced it.
    What I want to know is the failure rate in the first year, also for the second year. About the third year I frankly don’t care.

  8. Gravatar
    Robert Richardson [ Reply ]

    i would like to join laptop survey how do i do this

  9. Gravatar

    don’t buy HP… battery and monitor is not reliable :(

    • Gravatar
      GeckoFly [ Reply ]

      Yeah, that’s what I heard. Try Sony

      • Gravatar
        charlie [ Reply ]

        Hey, I’ve owned a Sony Vaio for +-10 years and I’ve been using it everyday about 4-6 hours and carrying it to the uni on my backpack. I almost never turned it off, in general I wasn’t very carefull with it. It has been working fine and running pretty heavy software until now that I finally broke it xD. Now I have to buy a new one but I’m afraid Sony doesn’t produce laptotps anymore. Do you have any recomendation for a reliable laptot like vaio’s? Thanks for your post, have a nice day ;)

      • Gravatar

        My last 2laptops were both HP. The previous generations I have still work now. But current quality is diabolical. Hp250 has now died due to heat sensor failure. The pad and buttons so poor I have used a mouse with both systems from new. Just rubbish.

  10. Gravatar
    dianne [ Reply ]

    While yes, manufacturers do change over time and the numbers are potentially incorrect now, the fact doesn’t change that squaretrade deals with laptop failure on a very personal basis. Their quotes probably vary per brand for warranties, and they have to do the math on which ones fail because otherwise they would not be profitable.

    • Gravatar

      SquareTrade will likely have the most accurate numbers on failures across a range of manufacturers, data that is 6 years old is just not even worth mentioning when considering quality or reliability of products currently on the market. In the tech world 6 years may as well be 60, as so much can change in general technological innovations as well as the quality that individual manufacturers produce. Look at the leaps that Sony have made with their smartphones since releasing the Z range, or the introduction of 2-in-1 laptop/tablets.

  11. Gravatar
    Jessie [ Reply ]

    @Kieran – in my office, most of the employees use Lenovo Thinkpad. One morning in 2010, my friend’s adapter suddenly burned by itself while in use, the smoke went to the smoke detector above his desk, and people sat around to him grab their laptops and ran for cover since they were afraid that the sprinkle started to work. Awful sights in the morning. Good news was the laptop still have warranty, bad news was getting the replacement for the adapter takes around 2 weeks. Some of my friends also reported screen problems with their Thinkpad. No Brand is bulletproof.

  12. Gravatar

    I bought an Acer Aspire for $500 and the Harddrive failed within the first two months. Acer replaced it due to it still being under the crappy 90 day warranty, then ten months after that it failed again. Acer refused to fix it or admit that it was actually faulty from the start. They told me they’d repair it again for more than I paid for it when it was new, and said I’m better off just purchasing a new Acer laptop, ha. I lost everything, twice, and was out of $500. Acer is a joke. What a scam.

  13. Gravatar

    Every laptop give problems. I have used Apple, vaio and dell and I have received the best service from dell. In case of warranty or any service, you can be fully reliable on dell. I have been using Dell inspiron 15R for last 5 years and whenever any problem occurs I get the home service from dell. You will also get accidental warranty with dell. Thus, my vote goes to Dell.

    • Gravatar
      Phil Salley [ Reply ]

      Where did you guys learn English? Can’t your write even basic sentences correctly? I corrected this post as follows:

      Every laptop gives problems. I have used Apple, Vaio and Dell and I have received the best service from Dell. In case of warranty or any service problems, you can fully rely on Dell. I have been using a Dell Inspiron 15R for the last 5 years and whenever any problem occurs I get home service from Dell. You will also get accidental warranty with Dell. Thus, my vote goes to Dell.

      • Gravatar
        abdullah [ Reply ]

        You should consider that most people on the internet are not native english speakers, so don’t be so picky…

      • Gravatar
        Neat Steve [ Reply ]

        Phil,
        Where did you learn English? Can’t you even write basic sentences correctly? I have corrected your post as follows:

        “Can’t your write…”
        Can’t you write…

        “service problems, you can”
        service problems you can

        “also get accidental warranty”
        also get accidental damage warranty

        You’re welcome

  14. Gravatar

    This article is bootleg and bs. Those graphs are stolen from a report done in 2009 and are no longer up to date. The original article containing them is here. https://www.squaretrade.com/laptop-reliability-1109/

    • Gravatar
      Ngan Tengyuen [ Reply ]

      1. Are you blind? the article says according to squaretrade. how can it be bootleg? I never claimed it to be mine.
      2. Did you not see the year it is quoted? I never claimed it is the latest for 2015 and 2016.
      3. Learn to read before typing.

  15. Gravatar

    I had HP-Compaq laptop since 2010 but till 2017 i repaires it 3 times.
    I didn’t find anything special in HP it seems it as a overrated brand.
    go for ASUS or DELL.

    Webcam is not working now CD drivers are also not working

  16. Gravatar
    Andrea Walsh [ Reply ]

    I really love Fujitsu laptops because they have such great battery power in them and very long chargers!

  17. Gravatar

    My previous laptop was an Acer. Perfectly good laptop as far as performance/etc. but the keyboards on Acer laptops are horribly designed. Had to replace mine twice because the little clips on the keys that hold them onto the keyboard break so easily. Have an ASUS now though and no issues at all. Well, except for that it does seem to miss keystrokes randomly, which is pretty annoying… I must have bad luck with laptop keyboards or something.

  18. Gravatar
    Brian wilson [ Reply ]

    Toshiba satellite 17 inch has been my biggest disappointment, up graded to win 10 from win 8.1. This machine has performed like a pig, freezing, running slow, overheating, with 2 x 1 Tb drives and 16gig ram this machine should have scorched along. Starting this machine I can then start a 10 year old xp Acer Aspire 5611 AWLMi, retrieve files on USB and return and find it still struggling to start. Acer wins hands down.

    • Gravatar
      Ngan Tengyuen [ Reply ]

      maybe your fan is not working properly? try cleaning the fan.

    • Gravatar

      I have a Toshiba satellite that came with win 8 as well. It worked great but since the Window 10 upgrade has been having problems. Especially since the Fall 2017 major windows update. Things like the HDD suddenly running at 100% much of the time, sluggishness, geneeraly disabling programs…
      With my Toshiba it does not seem to be the Laptop itself but Windows 10 causing problems, more every time it forces an update. I am seriously starting to consider trying Linnux.

  19. Gravatar
    Savage [ Reply ]

    Apple also costs 3x more than comparable Win/Intel units. So Alienware and other ‘Boutique’ pc makers should have been included.

  20. Gravatar

    It’s 2019 now and I am still using my Dell Inspiron from 2008. I bought it in 2008 but I think it was built in 2007. The screen has died so now I use it as a desktop with a monitor connected. I have had to reinstall my OS a few times over the years as the computer had stopped running. I am still using XP. But this computer is still working, and it has a lot of miles on it. I still use it daily for music production with Ableton, Pro Tools, Adobe Audition, etc…

    Anyway I am looking for a new laptop now so I came to this article. I am mainly considering Lenovo, Dell and MSI right now. I need gaudy specs for my music production, which is why I am considering certain gaming laptops. But reliability is also top priority for me. Anyhow, thanks for the article!

    • Gravatar
      Carlos [ Reply ]

      I’m in a similar situation. I’ve been using a Sony Vaio for +10 years for various activities including DAW softwares. I also want a reliable laptop for the long term. If you decide which one you will choose I’d be interested in your arguments, so I would appreciate your response.
      Greetings

    • Gravatar

      It’s 2019 and I upgraded a Toshiba Satellite A100-220 to work pretty fast for internet use using Windows 8.1. I don’t know how old that laptop is. Replaced 2 battery cells too. A HP laptop is giving you an error message if you try and upgrade the RAM or the HDD which is not cool at all. My daughter made me pay a bunch of money for a HP tablet that’s not gonna take pictures ever because camera isn’t working anymore. It’s not such an old tablet and its price was pretty high. One more “good” thing about HP laptops. Cooling systems they design are making lots of video cards and chipsets to fail. Having CPUs running at 70 degrees Celsius is not giving you any other options but to wait for them to fail. Right now when I’m writing this the CPU of my PC is running at 36 Celsius. I have an old Inspiron with two cooling fans running pretty cool (40-45 Celsius) and an EEE PC that’s having its CPU at 100 percent usage almost at all times still working at not more than 50 degrees Celsius. I have 2 HP laptops at home still working while 3 other HP laptops aren’t working anymore. Guess I’m not buying a HP product anymore.

  21. Gravatar
    DJ Flowers [ Reply ]

    Could give me all the reports in the world and I wouldn’t believe HP anywhere but last. Anything I’ve ever gotten from them has went through severe mechanical damage and had no shelf life. Oddly enough I put Gateway toward the top (or Acer) as I’ve had 2 from Gateway go more than 12 years and still running (one was from a pawn shop) and currently on an Acer where only problem is one usb port and some bad sectors on one hd, but it was best price when it came out. I’m hoping MSI is just standoffish and that’s main reason for bad result, cause I’ve heard good things about their gaming laptops and want one. I’ve had Dell as well which was dependable. Toshiba was dependable till someone cracked power jack. Lenovo was dependable to a close family member and given how hard they are on electronics, that must mean reliability. Again this is only from consumers experience, but all in all there’s only 2-3 makers I wouldn’t touch. I’m hesistant to try Samsung just based on them not having huge lineups of laptops and being more specialized in other markets. I’ve wanted to try Microsoft for awhile as I get into needing a more compact laptop and Apple has always been solid, but ultimately I have way too much going for me in Windows and Linuxworld.

  22. Gravatar
    Invalid [ Reply ]

    I have a 6 yr old android that still works to this day although the battery is diminishing, fight me

  23. Gravatar

    My hp pavilion broke after 2 year. Graphic card seemed to broke. That was vista era.

  24. Gravatar
    Al Seider [ Reply ]

    This is contrary to my personal experience and those of my customers. Toshiba laptops run forever and rarely fail. Unfortunately Toshiba have stopped marketing consumer level laptops. Lenovo is second and they are now my preferred brand. They offer good value and performance for the money, and are solidly built thanks to their IBM heritage. Sony laptops are very expensive with a high failure rate and don’t have particularly good customer service. I’d rate them last as they are just not worth the money. Dell and HP replacement parts are expensive and very proprietary. Asus and Acer are mediocre at best. I’ll never buy anything Microsoft unless I have to, and Apples are literally in a class of their own. I have 15 year old Macs still going and going and going, however, never attempt to open them up to repair them. Proprietary everything, including the tiny screws…
    I still have ten year old Toshibas still happily running on Windows XP, while all other brands have long since died. So in summary, my recommendation is Lenovo.

  25. Gravatar

    My Macbook Air lasted about 15 days before the display started ghosting. The laptop was replaced under warranty today but I am having trust issues now. A MTBF of 15 days does not bode well..

  26. Gravatar

    I teach computer classes in rural Central America with hand-me-down computers on which I put Linux (currently OpenSUSE 15.1). I rate HP as worst, especially screens. I’m happiest with Dell, next Lenovo, and then Asus. If you want to help or donate, our 501(c)(3) is The Least of These – Honduras, College Station, TX 77845 or Misión Para Cristo, Blessings.

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